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FAQ: DuraDeskWhat Is It?DDC’s DuraDesk is a virtual Windows desktop computer that you can access anywhere. It includes Genuine Microsoft Windows operating system and Microsoft line of business software. You access it from any Windows, Mac or Linux computer, so every computer is YOUR computer. DDC provides the Microsoft software and provides free upgrades, monthly maintenance, patches and remote technical support. With DuraDesk, your PC is always available, always backed up, always up to date. We provide it all. What Is Included?Each DuraDesk is a complete virtual Windows PC with:
What Other Software Can You Provide?DDC can provide most software in the Microsoft catalog for a monthly fee including free software upgrades (software assurance). These packages include:
We can provide almost any software package you wish-- many for a flat monthly fee per user. Just contact us and ask. Can DuraDesk Run My Software?Your DuraDesk can run almost any Microsoft Windows-based software. In most cases, the additional software can run on the DuraDesk along with the standard Microsoft Business applications. If your application requires more power, we can deploy it on its own DuraServer. The kinds of applications our customers run include:
We can provide almost any software package you wish-- many for a flat monthly fee per user. Just contact us and ask. Who Provides Third-Party Software Licenses?If you already own a license for the software on your current Desktop, we can transfer the license to your DuraDesk. If not, we can procure the software licenses for you. If you aren’t sure, ask us, and we will help you find the most cost-effective option. What About Backups?Your DuraDesk is automatically backed up to our DuraVault backup system in the cloud. You can easily copy your data to your personal computer anytime, or you can use our optional DuraDocs service to maintain a copy of your data on one or more personal computers, laptops, or even your office server. Your Exchange email inbox is also backed up automatically. And DDC also provides mail archive services for long term retention of your email history. Since all of your data is stored in our cloud, disaster recovery is built in. If your current laptop or workstation is damaged, just walk up to another computer and log in. How Do You Keep My Data Safe?Using DuraDesk, your data is stored in our secure Network Operations Centers on enterprise-class RAID disk arrays with industry standard security and authentication protocols. Is it Secure?DDC employs a variety of standard security procedures including:
Premium Security ProceduresDDC makes a variety of enhanced security techniques available for customers at reasonable rates
Is it Expandable?You can use DuraDesk all by itself, or you can get DuraDesks for each member of your team. With multiple users you get shared file space, free email domain setup (for your doman name), and a Microsoft SharePoint Team site, so you can start collaborating immediately. And you can add additional DuraDesk users anytime with a phone call. For many small companies, DuraDesk is all you need. But as you grow, you can add DuraServers running powerful industry software to create an Office in a Cloud. Or you can bring your team's DuraDesks onsite with Office in a Box. DuraDesk and DuraServer give you room to grow. How Do I Connect to my DuraDesk?You connect to your DuraDesk from any computer (even your cell phone) using Remote Data Protocol (RDP). Most computers have a built-in RDP client. Or you can login through our website and use its built-in Java-based RDP client. What About My Computer Hardware?We provide a variety of options to help you manage your onsite computer ranging from maintenance of your hardware and software to full supported replacement hardware. Management & Monitoring – this package includes performance monitoring, application of monthly updates and patches and free remote technical support. Starting at $49.95/month. Desktop Replacement – this option provides replacement hardware and software for each user including a business-class workstation loaded with Windows XP or Windows 7, Microsoft Office Standard, Outlook, Acrobat and more. If anything goes wrong with the hardware, we repair or replace it free. And software and Windows upgrades are included to make your investment future-proof. Starting at $99.95/month. Thin Clients – these solid state mini computers replace your existing workstations and access your DuraServer directly. With no moving parts, they are extremely rugged. We provide remote maintenance and support, and the software and user experience are included with your DuraServer. Thin clients save time and money, and use less power than your current workstations. Starting at $29.95/month. How Does this Save Money?The real cost of your desktop, laptop or netbook isn't the purchase price. It includes the cost of your software and upgrades. It includes the time you spend moving your data around from one machine to another so you can keep working at home or on the road. It includes the time you spend deleting spam and removing viruses. And the money you spend on repairs when a virus gets through. Not to mention the time you are without your computer. DuraDesk means you can use any computer as your computer. And since the software runs on our servers, you can run the latest programs even on your old slow laptop. What Are You Responsible For?DDC provides everything but the personal computer you use to access your DuraDesk including most of your line of business software with free upgrades and remote technical support. If it's part of DuraDesk , we manage it, fix it, or replace it for free. What Am I Responsible For?You are responsible for all the software and hardware you provide, your onsite network components like switches and routers, your local backup system and your internet connection. Of course we are happy to help you manage and maintain these systems too for our standard service rates. If you get hardware from us, you are also responsible for protecting the hardware we provide from unauthorized access. You are required to maintain sufficient insurance to replace our equipment in the event of theft, abuse, physical damage, power damage, or natural disaster. What’s Involved in Setup?Setup is simple. Your DuraDesk will be preconfigured with the Microsoft software. If you specify additional software when you order such as Quickbooks or Dreamweaver, it will be presinstalled and ready for you to personalize. If you provide us additional email addresses we will even preconfigure your email client. If you order DuraDesk for multiple users, we will configure your team email domain, give every one access to a shared drive, and setup a basic SharePoint Team site that you can customize. How Do I Get My Current Data to DuraDesk?DuraDesk can see the drives on the computer you use to access it, so you can just copy and paste your files to DuraDesk or search for them with Windows Explorer. Your email history can be exported from your current email client and imported to Outlook in DuraDesk. You can access your Exchange email account from your current email clients as well as through DuraDesk. To learn all about working with DuraDesk, check out our online user guide. How Much Does It Cost?DuraDesk starts as low as $49.95 per month with Windows Aero user interface, POP3 email, 5GB of storage and open source business applications like Open Office. A well equipped DuraDesk with Office Standard, Exchange email, SharePoint MySite and 15 GB of storage costs just $89.95 per month. Special discounts are available for certified educational institutions. If you have specialty applications, we will install them for our standard service rates. How Do You Bill?Your monthly service fee for DuraDesk will be automatically debited using a credit card or ACH information you provide. Service and technical support outside of the scope of the service (such as support for your hardware or software or third-party applications) is billed via invoice with 15 day net terms. What are the Terms?DuraDesk requires a 6 month commitment. Early cancellation requires payment of ½ the remaining contract balance. To understand all the terms, view the Terms of Use and Customer Agreement.
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Contact Info:Mailing Address5150 Broadway, #458 Phone Numbers Toll Free: (877) 225-2101 Service Centers18803 Meisner Drive, Ste. 100 3000 Weslayan St., Ste. 385 Technical SupportVisit the Helpdesk Or we'll contact you:What they're saying...
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