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FAQ: Office in a CloudWhat Is It?DDC’s Office in a Cloud is a turnkey business computing solution which is hosted in DDC’s secure Network Operations Centers. DDC provides the hardware and genuine Microsoft software and provides free upgrades, monthly maintenance, patches and technical support. With Office in a Cloud, you don’t have to worry about refreshing your server hardware or software. We provide it all. What Is Included?Depending on the size of your organization, your Office in a Cloud includes either Microsoft Windows 2008 Small Business Server or Microsoft Windows Server 2008 R2 and a variety of enterprise-class software applications including:
The DuraServer also provides a DuraDesk for each user which can be used locally or remotely. The DuraDesk includes:
For more information about DuraDesk, review the DuraDesk FAQ. What Other Software Can You Provide?DDC can provide most software in the Microsoft catalog for a monthly fee including free software upgrades (software assurance). These packages include:
We can provide almost any software package you wish-- many for a flat monthly fee per user. Just contact us and ask. Can DuraServer Run My Software?The DuraServer network appliance can run almost any Microsoft Windows Server-based software. In most cases, the additional software can run on the DuraServer along with the standard Microsoft Business applications. If your application requires more power, we can deploy it on its own DuraServer in the cloud. The kinds of applications our customers run include:
We can provide almost any software package you wish-- many for a flat monthly fee per user. Just contact us and ask. Who Provides Third-Party Software Licenses?If you already own a license for the software on your current server, we can transfer the license to your DuraServer. If not, we can procure the software licenses for you. If you aren’t sure, ask us, and we will help you find the most cost-effective option. What About Backups?DuraServer Office In A Cloud is backed up automatically to our DuraVault in the cloud. Your data can also be pushed to a local server or USB HardDrive on your premises for a small additional fee. DDC can also provide mail archive services and disaster recovery service, which maintains a complete image of your onsite DuraServer in the cloud to provide a seamless recovery strategy after fire, flood or other disaster. How Do You Keep My Data Safe?Using Office in a Cloud, your data is stored in our secure Network Operations Centers on enterprise-class RAID disk arrays with industry standard security and authentication protocols. Is it Secure?DDC employs a variety of standard security procedures including:
Premium Security ProceduresDDC makes a variety of enhanced security techniques available for customers at reasonable rates
Is it Expandable?You can add additional users to your Office in a Cloud deployment with a phone call. You can add software whenever you need to. Office in a Cloud is perfect for business with multiple locations, travelling employees, telecommuters and temporary workers. Each worker connects to your Office in a Cloud using their own personalized DuraDesk. And you can add and remove DuraDesks with a phone call. If you grow so large that you need more computing power, we take care of it for the same price per user. How Do My Users Connect to the DuraServer?DDC’s Office in a Cloud works just like your current Windows Server. You can connect using VPN, or using DuraDesk with Remote Data Protocol. DDC will analyze your needs and configure your clients for the most efficient connections. What About My Desktops?We provide a variety of options to help you manage your individual employee workstations ranging from maintenance of your hardware and software to full supported replacement hardware. Management & Monitoring – this package includes performance monitoring, application of monthly updates and patches and free remote technical support. Starting at $49.95/month. Desktop Replacement – this option provides replacement hardware and software for each user including a business-class workstation loaded with Windows XP or Windows 7, Microsoft Office Standard, Outlook, Acrobat and more. If anything goes wrong with the hardware, we repair or replace it free. And software and Windows upgrades are included to make your investment future-proof. Starting at $99.95/month. Thin Clients – these solid state mini computers replace your existing workstations and access your DuraServer directly. With no moving parts, they are extremely rugged. We provide remote maintenance and support, and the software and user experience are included with your DuraServer. Thin clients save time and money, and use less power than your current workstations. Starting at $29.95/month. How Does This Save Energy?The DuraServer Office in a Cloud provides the functions of several servers in one, reducing both power use and heat generation. In fact, our enterprise servers are so efficient that each virtual server uses less than 10% of the power of a standalone server. If you pair it with Thin Clients for your employees, the power savings can be substantial. How Does this Save Money?The total cost of ownership for servers includes software, software upgrades, hardware, hardware repair, hardware refresh, technical support, employee downtime and more. Typical industry costs are more than $200/month per employee for workstations alone. Servers generally cost more than $10,000/year with support, upgrades, and repair. Office in a Cloud replaces these costs with a flat rate starting at just $100/employee per month, yielding substantial savings. Add reduced employee downtime and no refresh costs, and Office in a Cloud can save you thousands of dollars each year. What Are You Responsible For?DDC provides the server hardware (and Desktop hardware if you choose) including monitoring, maintenance and repair. DDC also provides most of your line of business software with free upgrades and remote technical support. If we provide it, then we manage it, fix it, or replace it for free. What Am I Responsible For?You are responsible for all the software and hardware you provide, your onsite network components like switches and routers, your local backup system and your internet connection. Of course we are happy to help you manage and maintain these systems too for our standard service rates. You are also responsible for protecting the hardware we provide from unauthorized access. You should maintain sufficient insurance to replace our equipment in the event of theft, abuse, physical damage, power damage, or natural disaster. What’s Involved in Setup?Setup is simple. We'll help you export all of your current user data and email history files. We will configure a backup process on your current server to push all of your data to your new DuraServer. We will install and configure any custom applications you need, and then provide you access to test the functionality of your new server. When everything is set, we will do a final data export from your current server and remotely configure each of your user’s to access the new server. You turn off our old server and you’re done. How Much Does It Cost?DuraServer Office in a Cloud costs just $100 per user each month with a five user minimum. If you have specialty applications, we will install and manage them for our standard service rates. How Do You Bill?Your monthly service fee for Office in a Cloud will be automatically debited using a credit card or ACH information you provide. Service and technical support outside of the scope of the service (such as support for your desktop hardware or software, routers, or third-party applications) is billed via invoice with 15 day net terms. What are the Terms?DuraServer requires a 12 month commitment. Early cancellation requires payment of ½ the remaining contract balance. To understand all the terms, view the Terms of Use and Customer Agreement.
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Contact Info:Mailing Address5150 Broadway, #458 Phone Numbers Toll Free: (877) 225-2101 Service Centers18803 Meisner Drive, Ste. 100 3000 Weslayan St., Ste. 385 Technical SupportVisit the Helpdesk Or we'll contact you:What they're saying...
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